If notice is given via email up to 14 days before the booking, we can provide a refund minus a Euro 10 administration fee. Where the order is made less than 10 days prior to a workshop taking place, you acknowledge that there is no right of cancellation or refund.
If your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Up to a week before your booking, it is possible to reschedule your workshop – you can only reschedule once.
After this point, we are unable to provide refunds or reschedule your booking.
For bookings of more than 4 people, the booking will be non-refundable and cannot be rescheduled, so please be sure of your dates before you book!
The reason for our refund policy is the fact that when a booking is made, a space is reserved in that day’s workshop. If this is cancelled or rescheduled, we may not be able to fill the space at short notice, and so we lose a customer!
Refund policy for commissioned rugs
You can change your mind on commissed rungs at any point until you give the go ahead for the project. At this point we will ask you to confirm in writing that you are happy with the project scope and that you would likke to proceed. From that point onwards, we are unable to offer refunds on custom orders.
